What do you mean "communication"?

Communication is the process of creating and sharing meaning. Communication creates our world, and it is functional, situational, contextual, limiting, liberating, ambiguous and essential – all at the same time.

While most humans and organizations can communicate, doing it well is something we learn. Just like breathing, we often don’t think of the process until something goes wrong. But then it may be too late.

Top performing organizations know better. They know that effective communication can and should be learned and monitored periodically. They know there’s a difference between talking at employees and talking to them. And they understand communication is directly linked to job satisfaction and ultimately organizational effectiveness.

Our ideal clients understand the value of internal relationships and their positive impact on the bottom line, and they share a willingness to invest in employee individual success and organizational victory.

Why a Communication Consultant?

Better communicators make better listeners, speakers, critical and creative thinkers, decision makers, problem solvers, self managers, conflict resolvers, department managers, group members, relational partners, and leaders.

Research indicates positive links exist between job satisfaction and openness in communication from organizational leaders; the right amount of communication from all levels; quality of communication and feedback; congruence of communication and organizational strategies; accuracy of communication; and empathy and respect demonstrated during communication interactions.

Effective communication practices have also proven to drive employee engagement, commitment, retention, productivity and a good reputation that will attract other great employees. This "translates into enhanced business performance that generates superior financial returns," as seen in the flowchart below.

Recent studies on the links between internal communication effectiveness and the bottom line indicate organizations with high communication effectiveness enjoy a 57% higher total return to shareholders compared to a minus 15% experienced by businesses that communicate less effectively.  Highly effective communicators also enjoy a 19% higher market premium, and are more than 4.5 times more likely to have highly engaged employees. They are also 20% more likely to report reduced turnover when compared to competitors.

(Flowchart is a modified version of a model developed by Watson Wyatt Worldwide. The original flowchart and statistics cited here can be found here: Yates, K. (2006). Internal Communication Effectiveness Enhances Bottom-Line Results. Journal of Organizational Excellence, 25(3), 71-79.)